Privacy Policy.

Who we are

Maison Collective ("we", "us", "our") operates the website at staymaisoncollective.com and provides boutique short-term rental hosting services in Bend & Sunriver, Oregon. Questions about this policy can be sent to hello@staymaisoncollective.com.

Information we collect

• Booking details — name, email, phone number, stay dates, guest count, and reservation preferences submitted through our booking flow or our channel partner (Guesty).
• Payment information — processed by our payment processor. We do not store full card numbers on our servers.
• Messages — anything you send us through the contact form, email, or SMS.
• Usage data — basic device and browser information, pages viewed, and approximate location, collected through standard server logs and (where enabled) privacy-respecting analytics.

How we use it

• To confirm, manage, and service your reservation.
• To respond to inquiries and provide guest support.
• To send transactional messages (booking confirmations, check-in instructions, receipts).
• To improve our website, listings, and services.
• To meet legal, tax, and lodging-tax obligations.

How we share it

We share information only with service providers we rely on to run our business — including our property-management platform (Guesty), payment processor, email and messaging providers, and cleaning / operations partners — and only as needed to deliver your stay. We do not sell your personal information.

Data retention

We keep reservation and contact records for as long as needed to provide service and meet legal and accounting requirements, then delete or anonymize them.

Your choices

You can request a copy of your data, ask us to correct it, or ask us to delete it (subject to legal retention requirements) by emailing hello@staymaisoncollective.com. You can opt out of marketing emails at any time using the unsubscribe link.

Cookies

We use a small number of cookies and similar technologies to make the site work, remember preferences, and understand how the site is used. You can control cookies through your browser settings.

Children

Our site is not directed to children under 13, and we do not knowingly collect their information.

Updates to this policy

We may update this policy as our practices evolve. Material changes will be reflected on this page with a new "last updated" date.

Contact

Maison Collective · Bend & Sunriver, Oregon · hello@staymaisoncollective.com · 541.204.0010

This page is a plain-language summary, not legal advice. Have your attorney review before publication if you operate in a regulated jurisdiction.